Part 1Blue
Step-by-step procedures
Your core jobs, in the order they're done, with supplies and time targets.
8 to 10 proceduresWe write training manuals for service businesses like cleaning, HVAC, plumbing and landscaping: step-by-step procedures, quality checklists and a first-week plan for new hires. Your crew learns your standard from the page, and you stop repeating yourself.
Kitchen deep clean
Cleaning · 1.5 to 2 hrs- Lay a drop cloth and apply oven cleaner first
- Empty and wipe the fridge, put food back exactly
- Degrease hood and backsplash with a plastic scraper
- Scrub the sink and faucet, then polish dry
- Wipe out the oven and rinse twice
- Counters last, then mop under the trash can
01The problem
Your standard can't live only in your head.
When the only training is shadowing, new hires learn whatever their trainer remembers that day. Steps get skipped, quality depends on who shows up, and you end up explaining the same jobs again and again.
A written manual gives every cleaner the same steps, the same checks and the same words for customers. Your business keeps its standard even when you're not on site.
02The manual
Four parts. Built around your jobs.
Part 2Green
Quality checklists
What a lead checks before the crew leaves, so every job gets the same result.
One per procedurePart 3Yellow
Customer scripts
What to say on arrival, at the walkthrough and when something goes wrong.
Arrival to complaintPart 4Red
First-week onboarding
A day-by-day plan that takes a new hire from shadowing to solo jobs.
Day 1 to day 503The specs
What you get, in numbers.
10max
core procedures written for your company
7–10days
from your answers to a finished manual
2rounds
of changes included
5days
for a new hire to go from shadowing to solo
04How it works
Three steps. No long meetings.
1Tell us how you work
Answer a short questionnaire about your jobs, your products and your standards. Prefer to talk it through? A quick call works too.
2We write your manual
Within 7 to 10 days you get every procedure, checklist, script and the onboarding plan, in plain language your crew will actually read.
3You review it, it's yours
Two rounds of changes are included. Then it's yours to print, share or keep on your crew's phones.
05Who it's for
Built for the trades.
Small, growing service businesses with a few techs up to a few dozen, especially if you're hiring. Every manual is written around how your company does the work.
Cleaning
Standard, deep and move-out cleans, quality checks, customer walkthroughs
HVAC
Tune-ups, service calls, install checklists, the talk at the customer's door
Landscaping and lawn care
Weekly routes, mowing standards, irrigation checks, seasonal cleanups
Plumbing
Drain calls, water heater installs, protecting the home and cleaning up after
Pest control
Inspections, treatment routes, customer prep instructions, safety and records
Other service trades
Electrical, pool service, painting, handyman. If your crew repeats it, we can write it down.
Three founding spots open.
Our first three companies get a reduced rate in exchange for honest feedback, and a testimonial if you're happy with the result.
Get in touch.
Send your company name, your trade and how many people are on your crew. We'll reply to set up a short call.